General Admission Tickets

From the Ticket Ballot or Practice Day Ticket Sale

Within 48 Hours of Purchase

If you have completed a purchase of tickets via the Ticket Resale Platform within the last 48-hours, please use the Contact Us button to request a refund and a member of the Customer Service Team will respond accordingly.

After 48 Hours of Purchase

In accordance with the Terms and Conditions of ticket purchases, refund requests made out with the 48-hour cool down period after purchase cannot be facilitated.

However, those who got tickets via the Ticket Ballot for The 154th Open can choose to list any unwanted Adult or Youth General Admission tickets for sale on our Ticket Resale Platform. Click here for details about the Ticket Resale Platform.

From the Ticket Resale Platform

In accordance with the Terms and Conditions of ticket purchases on the Ticket Resale Platform, all purchases are final and tickets are non-refundable.

Ticket Plus, Hospitality Experiences and Destination Packages

For Ticket Plus and Hospitality Experiences, please consult our Terms and Conditions. You may email The Open Experiences team at experiences@theopen.com fo further assisance.

For Destination Packages, please contact The Open Experiences: Destination Packages Customer Services Team by emailing customerservices@theopenexperiences.com.