How can I get a carer's ticket?

Modified on Fri, 02 Feb 2024 at 03:16 PM

Fans who applied for a carer ticket(s) through the Ticket Ballot and were successful will have been contacted with further information on the next steps. If you requested a carer ticket, were successful in the Ballot and have not received this correspondence (please ensure that you check your spam folder) then please use the Contact Us form to let us know, and our Customer Service team will respond to your query.   


If you have purchased a ticket via our Ticket Resale Platform and would like to add a carer's ticket, please use the Contact Us form to let us know, and our Customer Service team will respond to your query.


In order to be eligible for a free carer ticket, any one of the following forms of evidence will be accepted by The Open Ticket Office:

  • Receipt of the standard or enhanced (also known as mid or high) rate of the Daily Living Component or the high rate mobility component of the Personal Independence Payment or Disabled Living Allowance for Children/Child Disability Payment for those under 16 years of age.
  • Receipt of either the Employment & Support Allowance or Attendance Allowance.  
  • War Pensioners' Mobility Supplement or War Disablement Pension for 80% or more disability. 
  • Blind or partially sighted registration certificate (Certificate of Vision Impairment (CVI) or A655 in Northern Ireland), or evidence from an eye specialist, for example an optometrist, that the individual would qualify to be registered as severely sight impaired (blind) or sight impaired (partially sighted).
  • Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 dBHL or above.
  • Confirmation in writing from Social Services that the individual has a learning difficulty or disability. This may include proof of registration with Social Services, or if not on the Local Authority Register, a letter from a doctor or support worker confirming that the individual has a difficulty in learning new skills or may be unable to cope independently. For children – a letter from the head teacher at their school should also be sufficient.
  • A personal letter from the GP, community nurse or social worker that the individual has a long-term disability and requires assistance/support.
  • Other official documentation that a person might have to provide evidence that they require support from a carer in everyday life.


Proof of disability must be provided in advance of the event in order for The Open Ticket Office to process a complimentary carer ticket.

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