How do I reset my password for The Open website?

Modified on Thu, 7 Dec, 2023 at 3:21 PM

If you have forgotten your password, you can request a password reset completing the following steps: 

  1. Go to
  2. Click the My Account button located near the top right of the screen next to the icon of a person
  3. Click SIGN IN
  4. Click Forgotten Password
  5. Enter the email address associated with your account
  6. You will be sent an email containing a code and a link to reset your password (please ensure you check your spam folder if you do not receive this email)
  7. Click the RESET PASSWORD NOW link in the email
  8. The code provided in the email should be entered automatically, but if it is not, enter it exactly as it appears in the email
  9. Enter your email address
  10. Enter the new password that you would like to use, then enter it again to confirm it

Your password will then be reset.

Should you not receive the password reset email, please ensure to check your spam/junk folder. If you cannot find this email or require any further assistance, please use the Contact Us form, and one of our Customer Service team will contact you to assist.

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